provides essential administrative and clerical support, managing office operations, handling correspondence, maintaining records, and acting as a point of contact for employees and clients.
• Disseminating details through phone, fax and e-mail
• Organizing and keeping files and handling projects
• Answering and forwarding phone call, and taking messages.
The Customer Service Executive is responsible for providing excellent customer service to customers via phone, email, and chat This includes resolving customer issues, answering customer questions, and providing customer support.
Supports staff results by communicating job expectations and planning, monitoring, and appraising job results. Helps to coach, counsel, and discipline employees. Aids in developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
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