Front Desk Supervisor

REF 1667911

12.11.2024 | Ras Al Khaimah | full time

Description: Supervise the Front Office staff to ensure excellent owner/guest service. Actively listen and respond positively to owner/guest questions, concerns, and requests using brand or property specific processes to resolve issues and delight owners and guests. Supervise other front desk associates to ensure property coverage and prompt owner/guest service addressing their needs in a professional, positive, and timely manner. Process all owner/guest check-ins while confirming reservations and villa/room assignments. Process all payment types such as room charges, cash, checks, and credit/debit cards. Coordinate with Housekeeping to track readiness of rooms for check-in. Anticipate and address owner/guests’ service needs.

Requirements: Experience: 1 year
Secondary certificate
-Ability to work remotely if required
-First rate communication and influencing skills
-Good at developing relationships with Operational leadership
-Flexible – able to work at all levels and at hands on level
-Good level of numeracy
-Computer literate in MS Office
-Report writing
-Confident
-Self-motivated
-Enthusiastic
-Resilient