Customer Service ExecutiveCustomer Service Executive

REF 1682449

01.12.2024 | Dubai | full time

Description: The Customer Service Executive is responsible for providing excellent customer service to customers via phone, email, and chat. This includes resolving customer issues, answering customer questions, and providing customer support.

Responsibilities:
• Provide excellent customer service to customers via phone, email, and chat.
• Resolve customer issues in a timely and efficient manner.
• Answer customer questions in a clear and concise manner.
• Provide customer support to customers.
• Escalate customer issues to the appropriate level as needed.
• Maintain accurate records of customer interactions.
• Track customer satisfaction levels.
• Other duties as assigned.
Benefits:
• Competitive salary and benefits package.
• Opportunity to work in a fast-paced and dynamic environment.
• Chance to make a real difference in the lives of customers.

Requirements: Languages: Arabic (native or fluent), English (professional mastery).
High school diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Ability to multi-task, prioritize, and manage time effectively.
Comfortable using computers.
Experience working with customer support (3-4 years).
Familiarity with CRM systems and practices is a plus.

Provisions: Salary: to be discussed; Employment visa provided; Transport provided; Medical insurance