Customer Service AssistantCustomer Service Assistant

REF 1892197

12.09.2025 | Dubai | full time

Description: We are looking for a Customer Service Assistant who can assist customers with inquiries, complaints, and orders.

Responsibilities
Handle customer inquiries, complaints and orders in a professional manner
Provide information about products and services
Resolve product or service problems by clarifying the customer’s complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution
Maintain customer records by updating account information
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Maintain a high level of product and service knowledge in order to provide adequate assistance to customers

Requirements: Qualifications:
High school diploma or equivalent.
Strong communication and interpersonal skills.
Customer-oriented with a patient and empathetic attitude.
Proficiency in using customer service software and computer applications.
Ability to work in a fast-paced environment.
Fluency in English; knowledge of additional languages is a plus.