NEW
REF 1719041
29 hours ago | Dubai | full time
- General
- Location: Dubai
- Occupancy: full time
- Description
- Good communication skills, hard work, able to understand customer requirements. Answer phone calls in a more professional manner and provides information about products and services as required by the callers
They are responsible for taking or canceling orders, and obtaining details of customer complaints
Keep records of interactions and transactions of customers; keeping a record of details of customer complaints, inquiries, and comments
Process orders, applications, and forms
Render administrative support to other customer care team members when the need arises, or as instructed
Follow up with customers and their complaints; ensuring that customer’s requests are attended to accordingly
Manage a team of customer service representatives in dealing with complaints and inquiries. This will depend on the size of the company
- Requirements
- Certainly, here are some common requirements for a Customer Service Assistant role:
Communication Skills: Excellent verbal and written communication skills are essential for effectively interacting with customers and colleagues.
Customer Focus: A strong customer-centric mindset with a commitment to providing outstanding service and resolving customer issues.
Problem-Solving Skills: The ability to identify problems, analyze situations, and find practical solutions to address customer concerns.
Patience and Empathy: Patience in dealing with frustrated or upset customers and the ability to empathize with their situations.
Product Knowledge: Familiarity with the companys products, services, policies, and procedures to assist customers effectively.
- Provisions
- Salary: to be discussed
- Medical insurance
- Accommodation provided
- Publisher
- recruitment agency
- 50 - 200 employees