REF 1693726
17.12.2024 | Dubai | full time
General
Location: Dubai
Occupancy: full time
Description
As a Call Center Executive, you will be the first point of contact for our customers, providing them with exceptional service and support. Your primary responsibility will be to handle inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction.
Requirements
Job Purpose
The main purpose of the role is to ensure that all DP World guests and VIP visitors to Corporate Head Office, are provided with prompt assistance and cordial attention. This role is also to coordinate and handle various administrative tasks to support smooth office support. The front desk is a sensitive post that reflects the first image of DPW HO.
Key Accountabilities
• Greet and welcome visitors and VIP guests offering information and assistance
• Answer incoming calls promptly, courteously and in a professional way
• Coordinate with the Office Assistants, arranging their daily schedule and preparing their monthly overtime sheet
• Familiarize names of regular visitors and greet them accordingly.
• Assist in organizing transfers for visitors if required and re-confirm booking of conference room etc.
• Anticipate the need for taxis and follow up in order to avoid delays
• Receive couriers and mails and dispatch them accordingly
• Maintain cleanliness in the reception area and lobby at all times, in case of maintenance or any other service required, inform the relevant department.
• Be aware of local emergency and other business units telephone numbers
• Assist visitors who require assistance with the business cent re. Provide walk in guests with guidance and information of the company
• Update the telephone directory and listing for head office staff
• Maintain stationery & grocery account for head office staff.
• Assist the department with administrative and clerical support as required
• Be prompt and punctual in performing duties.
• Maintain appropriate standards of conduct and professional appearance.
• Awareness, adherence and implementation of company policies and procedures.
• Maintain all department information confidential and secure.
• Respond to work requests from department staff in a timely and accurate manner. Perform data collection, analysis and reporting to support Manager for decision making purposes.
• Draft letters, correspondence, memos, charts, documents, tables, graphs, and plans as requested.
• Maintain positive working relationships with department staff and customers.
• Assist with any other job assigned to support the smooth functioning of the department.
• Promote and demonstrate positive behaviours in harmony with DP World’s Principles, values and culture
• Ensure that the highest levels of safety are applied in all activities.
• Understand and adhere to DP World’s Code of Conduct and Ethics policies
• Perform other related duties as assigned
Provisions
Salary: to be discussed
Employment visa provided
Medical insurance
Accommodation
Publisher
direct employer
more than 200 employees