REF 1692133
15.12.2024 | Dubai | full time
- General
- Location: Dubai
- Occupancy: full time
- Description
- conducting customer satisfaction surveys to understand what areas of the companys services need improvements catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution curating streamlined email and social media communication mediums for offers, updates and much more dealing with customer issues and churning out an easy-to-follow solution
- Requirements
- Requirements and skills
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
- Provisions
- Salary: to be discussed
- Medical insurance
- Accommodation
- Publisher
- direct employer
- up to 50 employees