REF 1691853
14.12.2024 | Dubai | full time
- General
- Location: Dubai
- Occupancy: full time
- Description
- Job Purpose The main purpose of the role is to ensure that all DP World guests and VIP visitors to Corporate Head Office, are provided with prompt assistance and cordial attention. This role is also to coordinate and handle various administrative tasks to support smooth office support. The front desk is a sensitive post that reflects the first image of DPW HO.
Key Accountabilities
• Greet and welcome visitors and VIP guests offering information and assistance
• Answer incoming calls promptly, courteously and in a professional way
• Coordinate with the Office Assistants, arranging their daily schedule and preparing their monthly overtime sheet
• Familiarise names of regular visitors and greet them accordingly.
• Assist in organising transfers for visitors if required and re-confirm booking of conference room etc.
• Anticipate the need for taxis and follow up in order to avoid delays
• Receive couriers and mails and dispatch them accordingly
• Maintain cleanliness in the reception area and lobby at all times, in case of maintenance or any other service required, inform the relevant department.
• Be aware of local emergency and other business units telephone numbers
• Assist visitors who require assistance with the business centre. Provide walk in guests with guidance and information of the company
• Update the telephone directory and listing for head office staff
• Maintain stationery & grocery account for head office staff.
• Assist the department with administrative and clerical support as required
• Be prompt and punctual in performing duties.
• Maintain appropriate standards of conduct and professional appearance.
• Awareness, adherence and implementation of company policies and procedures.
• Maintain all department information confidential and secure.
• Respond to work requests from department staff in a timely and accurate manner. Perform data collection, analysis and reporting to support Manager for decision making purposes.
• Draft letters, correspondence, memos, charts, documents, tables, graphs, and plans as requested.
• Maintain positive working relationships with department staff and customers.
• Assist with any other job assigned to support the smooth functioning of the department.
• Promote and demonstrate positive behaviours in harmony with DP World’s Principles, values and culture
• Ensure that the highest levels of safety are applied in all activities.
• Understand and adhere to DP World’s Code of Conduct and Ethics policies
• Perform other related duties as assigned
- Requirements
- Requirements and skills
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma
- Provisions
- Salary: to be discussed
- Employment visa provided
- Publisher
- direct employer
- more than 200 employees