REF 1662155
04.11.2024 | Dubai | full time
- General
- Location: Dubai
- Occupancy: full time
- Description
- CUSTOMER SERVICE AGENT
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurately, valid and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
Computer Skills a must
Report to the superior in case of not being able to act on the issue of the venue
Flexible and excellent English communication skills
- Requirements
- Excellent communication skills
Patience and ability to manage stress
Good understanding of customer service practices
Ability to handle difficult customers with diplomacy and tact
Experience with CRM systems and practices
- Provisions
- Salary: to be discussed
- Residence visa provided
- Publisher
- direct employer
- 50 - 200 employees