REF 1517359
28.04.2024 | Dubai | full time
- General
- Location: Dubai
- Occupancy: full time
- Description
- CUSTOMER SERVICE AGENT
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurately, valid and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
Computer Skills a must
Report to the superior in case of not being able to act on the issue of the venue
Flexible and excellent English communication skills
- Requirements
- Certainly, here are some common requirements for a Customer Service Assistant role:
Communication Skills: Excellent verbal and written communication skills are essential for effectively interacting with customers and colleagues.
Customer Focus: A strong customer-centric mindset with a commitment to providing outstanding service and resolving customer issues.
Problem-Solving Skills: The ability to identify problems, analyze situations, and find practical solutions to address customer concerns.
Patience and Empathy: Patience in dealing with frustrated or upset customers and the ability to empathize with their situations.
Product Knowledge: Familiarity with the companys products, services, policies, and procedures to assist customers effectively.
- Provisions
- Salary: to be discussed
- Residence visa provided
- Transportation
- Medical insurance
- Publisher
- direct employer
- up to 50 employees