Call Center Executive
NEW
REF 1909642
34 hours ago | Dubai | full time
- General
- Location: Dubai
- Occupancy: full time
- To join : immediately
- Description
- • Answer incoming calls and respond to customer’s emails
• Management and resolve customer complaints
• Sell Identify and escalate issues to supervisors
• Provide relevant information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Process orders, forms, and application
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Complete call logs and reports
• Other duties as assigned
- Requirements
- Experience: 5 years minimum
- Experience in UAE is an advantage
- English required
- Female preferred
- Provisions
- Salary: to be discussed
- Accommodation provided
- Publisher
- direct employer
- up to 50 employees