REF 1696362
20.12.2024 | Abu Dhabi | full time
- General
- Location: Abu Dhabi
- Occupancy: full time
- To join : within 1 month
- Description
- Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
- Requirements
- Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases
BSc in Information Technology or relevant diploma
- Provisions
- Salary: to be discussed
- Publisher
- direct employer
- up to 50 employees