NEW
REF 1798801
14 hours ago | Abu Dhabi | full time
- General
- Location: Abu Dhabi
- Occupancy: full time
- Description
- We are looking for a Customer Service Assistant who can assist customers with inquiries, complaints, and orders.
Responsibilities
Handle customer inquiries, complaints and orders in a professional manner
Provide information about products and services
Resolve product or service problems by clarifying the customer’s complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution
Maintain customer records by updating account information
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
- Requirements
- Responsibilities will include but not limited to:
Managing appointments and systems
General administration duties
Making appointments in person and over the phone
Facilitate patient flow by communicating with patients and clinical staff, with being aware of delays and important and confidential information
Respond to patients and visitor enquiries
Managing medical records and keeping information updated
Required skill set:
Professional phone etiquette
High level of customer service
Excellent verbal and communication skills
Interpersonal skills
Proven experience of working in a team
Be able to work under pressure
Able to manage time and prioritise workload
Problem Solving
Maintain confidentiality
Quick and efficient to learning processes & procedures
Possess strong computer skills
High attention to detail
Multi task
Strong organizational and follow up skills
- Provisions
- Salary: to be discussed
- Employment visa provided
- Transport provided
- Medical insurance provided
- Publisher
- direct employer
- up to 50 employees