Call Center Executive

REF 1663678
06.11.2024 | Abu Dhabi | full time
General
Location: Abu Dhabi
Occupancy: full time
Description
• Answer incoming calls and respond to customer’s emails
• Management and resolve customer complaints
• Sell Identify and escalate issues to supervisors
• Provide relevant information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Process orders, forms, and application
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Complete call logs and reports
• Other duties as assigned
Requirements
Experience: 2 - 3 years
Experience in UAE required
Filipino preferred
Provisions
Salary: to be discussed
Publisher
direct employer
up to 50 employees