REF 1665281
09.11.2024 | Sharjah | full time
- General
- Location: Sharjah
- Occupancy: full time
- Description
- We are pleased to announce an incredibly exciting opportunity to join. As Customer Service Officer , you will support and troubleshoot customer problems through Help Desk functions and to deliver, evaluate and review training programmed for customers across the Amadeus network.
This role will unlock opportunities for you, enabling you to further develop your expertise within a progressive culture where a huge emphasis is placed on investing in the best talent.
Job Responsibilities
Provide quality customer support by answering customer calls, emails, gathering and analyzing information, resolving customer problems or escalating issues to 2nd level support departments.
Conduct classroom and on-site training on all related products
Prepare and update documentation to enable and ensure agents fully use the Amadeus functionalities
Carry out field support visits to key customers to increase their product knowledge and customer satisfaction
Ensure to be constantly updated and informed on products, functionalities and internal procedures
Assist other departments for testing products, functionalities or any customer support activity such as on-site training, migrations, product roll outs etc.
Execute daily tasks assigned such as internal projects on content development, monitor activity on the agents online portal, loyalty program, requests from customers or providers, open case monitoring etc. Log all cases in the internal customer relationship management system (CRM).
- Requirements
- Experience: 1 - 2 years
- Bachelor Degree is an advantage
- English required
- Provisions
- Salary: to be discussed
- Employment visa
- Publisher
- direct employer
- 50 - 200 employees