Call Center Manager

NEW
REF 1668250
45 hours ago | Fujairah | full time
General
Location: Fujairah
Occupancy: full time
To join : immediately
Description
Delivering a comprehensive service to enquiring customers
Possibly delegating certain customer enquiries to specific teams
Managing a large number of incoming calls and emails
Managing customers’ accounts
Keeping a record of customer interaction and details of actions taken
Communicating with internal teams to discuss sales targets
Generating sales leads, building sustainable relationships where necessary
Reporting back on results
Requirements
Proven experience as call center manager or similar position
Experience in customer service is required
Knowledge of performance evaluation and customer service metrics
Solid understanding of reporting and budgeting procedures
Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
Proficient in MS Office and call center equipment/software programs
Provisions
Salary: to be discussed
Residence visa provided
Medical insurance
Housing allowance provided
Publisher
direct employer
up to 50 employees