Call Center Manager
REF 1668250
13.11.2024 | Fujairah | full time
- General
- Location: Fujairah
- Occupancy: full time
- To join : immediately
- Description
- Delivering a comprehensive service to enquiring customers
Possibly delegating certain customer enquiries to specific teams
Managing a large number of incoming calls and emails
Managing customers’ accounts
Keeping a record of customer interaction and details of actions taken
Communicating with internal teams to discuss sales targets
Generating sales leads, building sustainable relationships where necessary
Reporting back on results
- Requirements
- Proven experience as call center manager or similar position
Experience in customer service is required
Knowledge of performance evaluation and customer service metrics
Solid understanding of reporting and budgeting procedures
Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
Proficient in MS Office and call center equipment/software programs
- Provisions
- Salary: to be discussed
- Residence visa provided
- Medical insurance
- Housing allowance provided
- Publisher
- direct employer
- up to 50 employees