NEW
REF 1828538
21 hours ago | Dubai | full time
- General
- Location: Dubai
- Occupancy: full time
- Description
- We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
- Requirements
- English Speaking is must with Arabic language(preferred)
NO allergies of any kind
NO Phobia as she will be working very close to bees environment
- Provisions
- Salary: to be discussed
- Employment visa provided
- Medical insurance
- Publisher
- direct employer
- up to 50 employees