Reservations Manager

REF 1641208

08.10.2024 | Dubai | full time

Description: Reservation Agent Responsibilities:
Assisting and advising customers who may be choosing from a variety of travel options.
Making reservations for customers based on their various requirements and budgetary allowances.
Checking the availability of accommodation or transportation on the customers’ desired travel dates.
Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
Processing payments and sending confirmation details to customers.
Sorting out any issues that may arise with bookings or reservations.
Selling and promoting reservation services.
Answering any questions customers might have about the reservation process.
Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
Providing support to customers who may need to amend or cancel a reservation.

Requirements: -Understand Revenue Management strategies and apply these methods to maximize occupancy per available inventory.
-Drive Rate and RevPar through selling the right properties to the right guests, ensuring revenue is maximized by up-selling reservations and recommending extended stays.
-Cooperate, coordinate and communicate with all other departments to ensure highest level of customer service is maintained and the maximum profit is generated.
-Consistently offer professional, friendly and engaging service - understanding and preempting guest needs to drive reservations and provide a superior experience.
-Book and enter reservation information using the Property Management System, ensuring full accuracy of data in order to continuously improve sales, marketing and experience strategies.
-Process and reconcile payments on all reservations, prepare and update reports as needed.
-Answer telephone, text message and email inquiries in a timely manner.
-Consistently demonstrate a commitment to guest experience excellence and profitably through special duties as assigned.

Provisions: Salary: to be discussed; Employment visa; Medical insurance provided