Guest Service Manager

NEW

REF 1886998

NEW

26 hours ago | Dubai | full time

Description: Developing and implementing service standards and procedures for the service delivery department
Setting up and maintaining the service desk
Supervising other members of the service delivery team
Maintaining customer relationships and improving response and delivery times
Updating service methods to improve overall efficiency
Resolving any service problems and customer complaints
Conducting periodic appraisals of team members and identifying areas for improvement
Creating and presenting regular reports to senior management
Developing contracts for Commercial Contractors and Developers who have ongoing rental or purchase needs
Instructing customers on equipment operation, care and maintenance
Inspecting rental equipment on return, looking for any damage and returning deposits

Requirements: Guest Service Manager Requirements:
High school diploma or GED required.
Bachelor’s degree in business administration, hospitality management, or hotel management.
The ability to speak, read, and write the language used in the workplace and knowledge of one or more additional languages is preferred.
A minimum of 2-5 years’ front desk experience as a hotel manager is preferred.
Proficiency in Excel, PowerPoint, and Microsoft Word and hospitality software.
A proven track record of being able to lead a team and to multitask.
Flexibility and a willingness to work beyond scheduled hours, including on weekends.
An ability to identify areas in need of change or improvement to offer guests an excellent hotel experience.
Understanding of and compliance with hotel policies and regulations and communicating these clearly to the staff.
Reporting on daily operations in a timely manner.