Front Desk Manager

REF 1662750

05.11.2024 | Dubai | full time

Description: Front Desk Manager Responsibilities:
Defining and implementing front desk objectives and procedures.
Hiring and training staff and managing the shift schedules.
Tending to guests complaints and questions and providing exceptional customer service.
Ensuring that the front desk and reception area is kept clean and organized.
Maintaining front desk office supplies and equipment.
Managing budgets, records, and contracts.
Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
Conducting performance reviews with the front desk staff.
Generating reports and feedback for presentation to the general manager.
Performing administrative duties such as filing and updating records, among others, as needed.

Requirements: Front Office Managers lead associates in significant service providing positions that may include front desk, bell, concierge, transportation and valet. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. This position requires knowledge of hotel services, local events and venues, and transportation options. This role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing. Adept knowledge of financial reporting proficiency .

Provisions: Salary: to be discussed; Medical insurance provided; Accommodation provided