Call Center Manager
REF 1693261
16.12.2024 | Dubai | full time
- General
- Location: Dubai
- Occupancy: full time
- Description
- Call Center Managers are responsible for staff in a call center, who they train, hire, monitor, and motivate. Their job is to make sure that the teams they oversee meet their companys goals and provide sufficient customer support, but theres a lot that goes into this process.
- Requirements
- Proven experience as call center manager or similar position
Experience in customer service is required
Knowledge of performance evaluation and customer service metrics
Solid understanding of reporting and budgeting procedures
Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
Proficient in MS Office and call center equipment/software programs
- Provisions
- Salary: to be discussed
- Medical insurance
- Publisher
- direct employer
- up to 50 employees