Biomedical Engineer
NEW
REF 1630731
6 hours ago | Dubai | full time
- General
- Location: Dubai
- Occupancy: full time
- To join : immediately
- Description
- Biomedical engineers focus on advances in technology and medicine to develop new devices and equipment for improving human health. For example, they might design software to run medical equipment or computer simulations to test new drug therapies.
- Requirements
- Summary
Responsible for technical support in the country and guarantee the service level provided to customers in preventive maintenance, repair calls, emergency support as well as adequate technical know-how support to sales activities.
Your Responsibilities
Coordinate with Service Manager and Project Lead regarding planned system installations and carry out installations as per Roche standards
Carry out preventive maintenance and repair of systems as per Roche standards
Ensure all documentation of installations, Preventive maintenance, repairs, modifications and other activities are recorded in a timely and accurate manner in CRM software
Ensure reports and necessary documentation for all activities are provided to various stakeholders at customer site as per their policies
Ensures coverage and support in line with agreements with customers
Escalate technical issues, PRI/PSI to appropriate internal stakeholder and follow up for closure
Conduct basic maintenance training as per Roche standards to ensure customer is able to troubleshoot and maintain the instrument appropriately
Forecast spare parts of systems for line of expertise
Being up to date with all new information regarding products
Perform timely mandatory upgrades/ modifications for assigned systems
Proficiently use all available e services for proactive support and communicate benefits to all external stakeholders
Compliance
You are expected to adhere through your conduct to all applicable laws and regulations as well as to the high integrity standards as set forth by Roche.
Who You Are
You hold a Bachelor’s degree in Biomedical/Electrical Engineering or Electronics
You have at least 3 years of experience as a biomedical Engineer or laboratory related field
You have hand-on working experience with Roche analyzers or lab systems including Serum Work Area (SWA) product line
You have strong problem solving skills, and are able to demonstrate advanced troubleshooting technique on biomedical equipment
You are able to provide technical leadership
You are customer focused and solution oriented
You are confident and able to work independently with minimum supervision
You are mobile and flexible
You are compliant with Roche corporate values of integrity, courage, and passion
You are committed to excellence in service beyond the usual normal working hours and conditions
You are fluent in English language both spoken and written. Arabic is a plus, or any spoken language in the market
- Provisions
- Salary: to be discussed
- Employment visa provided
- Medical insurance provided
- Publisher
- direct employer
- 50 - 200 employees