Guest Service Manager

REF 1522631

07.05.2024 | Al Ain | full time

Description: A good Guest Service Manager needed to work with our prestigious hotel .
Ensuring that the check-in and check-out process runs as smoothly as possible and that guests are escorted to the correct room.
Responding to requests or complaints made by guests in a professional and polite manner in order to guarantee customer satisfaction.
Implementing procedures to improve services offered with the aim of attracting more customers.
Hiring and training staff in matters of professional conduct, and ensuring that there is enough staff at all times by organizing staffing schedules efficiently.
Supporting service personnel with questions posed by guests and taking over from the support staff if any issues arise.
Understanding what guest expectations are and anticipating problems in order to prevent complaints.
Acting as a link between guests and hotel management.
Attending meetings with management to discuss problems and strategies for improvement.
Handling cash or payments made by credit card.
Understanding safety and emergency procedures.