Call Center Manager
REF 1730266
06.02.2025 | Ajman | full time
- General
- Location: Ajman
- Occupancy: full time
- To join : immediately
- Description
- Overall, the Call Center Manager job description is a blend of analytics, team management, and human resource duties. They develop objectives for a call centers day-to-day operations and analyze call center statistics (like sales rates and customer service metrics) to ensure that these objectives are met.
- Requirements
- Proven experience as call center manager or similar position
Experience in customer service is required
Knowledge of performance evaluation and customer service metrics
Solid understanding of reporting and budgeting procedures
Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
Proficient in MS Office and call center equipment/software programs
- Provisions
- Salary: to be discussed
- Employment visa provided
- Medical insurance
- Publisher
- direct employer
- 50 - 200 employees