REF 1517680
29.04.2024 | Abu Dhabi | full time
- General
- Location: Abu Dhabi
- Occupancy: full time
- Description
- Investigate customers problems and find solutions.
Communicate with customers via phone, email, or letter.
Hire, train, and terminate customer service agents.
Provide scripts to read from during phone calls.
Handle major incidents that cannot be resolved by agents.
Resolve complaints and order issues.
Ask customers to provide feedback on agents and customer service experience.
Keep abreast of new company products and services.
Issue refunds to customers.
Oversee product exchanges and returns.
- Requirements
- Experience: 3 years minimum
- Bachelor Degree is an advantage
- Indian preferred
- Provisions
- Salary: to be discussed
- Medical insurance provided
- Publisher
- direct employer
- more than 200 employees