Financial Aid Assistant

REF 1612302

31.08.2024 | Abu Dhabi | full time

Description: We are seeking for a reputable Financial Aid Assistant
Responsibilities
Monitor customer service email accounts for Student Activity Fee, Declining Balance card
program, and Student Organization finance, route request forms and approvals to appropriate
folders, assist with basic inquiries and escalate other issues to appropriate staff member.
• Monitor Declining Balance card program “cards out” calendar, issue email reminders to late
students, and maintain detailed records of responses.
• Review Declining Balance card receipts submitted by student users and match receipts to posted
transactions. Contact students to resolve discrepancies or problems with receipts provided and
maintain detailed records of responses. Prepare receipts for reconciliation to monthly
statement and submission to Accounts Payable.
• Enter invoices, reimbursements and payment requests in the Workday system for all chartered
student groups and groups receiving Student Activities Fee funding.
• Serve as first point of contact for students with payment-related questions and escalate to
appropriate staff member if necessary.
• Assist Operations staff with assessing effectiveness of processes and suggest improvements.

Requirements: Ability to work independently, think critically and engage in active problem-solving.
• Ability to maintain strict confidentiality of privileged information.
• Willingness to learn about a range of university financial and event-related policies and apply
this knowledge to student financial questions and concerns.
• Excellent interpersonal skills and customer service focus.
• Ability to communicate clearly and specifically, both verbally and in writing.
• Detail-driven and able to quickly learn new computer software.

Provisions: Salary: to be discussed; Employment visa provided; Medical insurance